MAP FAQ

HOW DOES SHIPPING WORK?

When you buy a print I send these directly to you in a protected mailing tube using Australia Post (shipping is added at check-out and is a flat fee of $8.95 if you're in Australia, and there are options for New Zealand and International shipping too). 

HOW LONG UNTIL I RECEIVE MY ORDER?
Each map is printed on demand so that you receive a brand new map instead of one that has been sitting on a shelf. Most orders will typically be mailed out within 1-3 business days, and will then take (on average) 5-7 days to arrive. If Australia Post is experiencing delays or high volumes then this may impact your delivery date.

IF I RECEIVE A DAMAGED PRINT WHAT SHOULD I DO?

If you've had this experience I'm really sorry about that and will definitely help you out. If you've received a product with damage on it please let me know by sending me an email via the contact page. I'll need you to send it back to me and I'll send you a replacement.  If you never received something from your order please let me know asap! All of our products are tracked so we should be able to figure it out. If it truly is lost then I will send you a new one free of charge.

WHERE CAN I GET A FRAME FROM?
I don't sell frames or print hangers directly through the website as, depending on where you're based, the cost of shipping them can really inflate the final price of your order. But I am very happy to direct you to the best framer in your local area if I can!

I get my own frames from Mulbury Frames and have recommended them to dozens of map-buyers, all of who have been super happy with them! Their products are made from salvaged timber and are beautifully textured. My personal recommendations are the Chunky Frame and Original Oiled Frame.  
DO YOU DO COMMISSIONS?
 I'm happy to chat about any commissions if you'd like one! Please keep in mind that the pricing is a reflection of how much work goes into creating a new map. If you'd like to commission a design that can also be sold to the public I am happy to offer a discounted price. If you would like a map done in A4 or A3 then this also would make it more affordable. Send me an email on an email via the contact page and we can chat about it!

 

I'D LIKE TO STOCK YOUR PRINTS IN MY SHOP. IS THIS SOMETHING YOU DO? 
Definitely! Please send me an email via the contact page and I would love to discuss it further with you.

 

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